Specialized customer resources

Account help for families, seniors and roommates

Help for seniors

Easy-to-access customer service resources for seniors

PG&E has developed specialized programs, tools and online features for senior customers. Manage your account, lower your bill, save energy and more.

Help for roommates

Share responsibility for your bill

Do you have roommates? Check out our useful tools and programs for sharing responsibility for the bill.

 

Tips for sharing the bill
  1. One responsible party. If one roommate is responsible for collecting money and making payments on behalf of the household, make sure all roommates see the bill every month.
  2.  Collective responsibility. Add each roommate’s name to the account so that everyone must pay the bill on time and is aware of the amount of energy used.

Help for families

Customer service for families and larger households

Find the tools and services that will help your family manage its PG&E account, save time and money.

Be careful of utility scams

Keep yourself safe by being aware that phone and email scams are ongoing and ever changing.

Note: PG&E will never ask for your financial information by phone.

More resources to manage your account

Receive energy alerts

Take control of your energy bills with energy alerts.

Pay without an online account or signing in

Don't have an online account set up? Don’t want to sign in to pay your bill? No problem. Use guest bill pay.

Sub-metered tenants

Learn about how sub-metering works, how to pay your gas and electric charges and more.