Easy-to-access customer service resources for seniors
PG&E has developed specialized programs, tools and online features that senior customers may find especially useful. Manage your account, lower your bill, save on energy and more.
IMPORTANT
- Help for seniors
- Help for roommates
- Help for families
Print a copy of your bill
Sign into your online account. View and print your bill.
Check your account balance
View your balance. Manage your account online.
Request a large-print or Braille bill
To request a large-print bill or Braille bill, call 1-800-743-5000.
Why is your bill higher or lower?
Compare your current bill to previous bills. Discover possible reasons why the amount has changed.
Find the best rate plan
Explore PG&E's rate plans. Choose the best for you. Sign in and select "Compare Rate Plans."
Give someone access to your account
PG&E customers can invite people they trust to manage their account with them. Sign into your accont to give one of three levels of access:
- Full access
- High access
- Low access
Remove someone from your account
PG&E customers can invite people they trust to manage their account with them. To remove access, sign into your account.
Third-party alerts
Make sure a friend or relative receives an alert if you miss paying a bill.
California Alternate Rates for Energy (CARE)
If you meet income guidelines, you could earn a monthly discount of 20% or more on gas and electric.
Medical Baseline Program
Help for residential customers who depend on power for certain medical needs.
Tips to lower your home's bill
Take a free 5-minute Home Energy Checkup to learn easy ways to save energy at home and lower your bill.
Have PG&E check your appliances
Sign into your account. Go to the section labeled "Service Request" on the left side of the web page. Schedule and appointment.
Emergency information
Smell gas?
- Leave the area and call 9-1-1.
See a downed powerline?
- Call 9-1-1 and then PG&E at 1-800-743-5000.
Outage resources
Resources to help you reduce the impacts of power outages, prepare and stay safe.
Outage preparedness and support
Stay prepared for outages and get support.
Share responsibility for your bill
Do you have roommates? Check out our useful tools and programs for sharing responsibility for the bill.
Tips for sharing the bill
- One responsible party. If one roommate is responsible for collecting money and making payments on behalf of the household, make sure all roommates see the bill every month.
- Collective responsibility. Add each roommate’s name to the account so that everyone must pay the bill on time and is aware of the amount of energy used.
Start, stop or transfer your service
It's easy. New or existing customers just need to provide a few pieces of information to get started.
Add or remove a roommate
To add or remove someone from your account, call 1-800-743-5000. If someone new is moving in:
- Allow them only to receive information about the account, or
- Authorize them to be financially responsible and able to make updates to the account
Third-party alerts
Make sure a friend or relative receives an alert if you miss paying a bill.
Who is financially responsible for the bill?
Two or more adults who live in the same location are jointly liable for all bills for energy supplied. For more information, refer to Applications Section B of Rule 3 of our Electric Tariffs.
Take control of your bill
Need more time to pay? Looking for a financial assistance program? Want to sign up for Budget Billing? Let us help you manage how you pay your bill.
Set up recurring payments
Never worry about missing a payment. Sign into your PG&E account and set up autopayments from your bank account.
Get PG&E alerts
Receive free outage, energy, billing, payment or other helpful alerts by:
- Phone
- Text
California Alternate Rates for Energy (CARE)
If you meet income guidelines, you could earn a monthly discount of 20% or more on gas and electric.
Stay on budget with bill forecast
Get alerted if your bill is expected to exceed an amount you choose.
Outage map
Get the status of current planned and unplanned outages.
Customer service for families and larger households
Find the tools and services that will help your family manage its PG&E account, save time and money.
Go paperless
View, pay and print your energy statement online. Sign into your account to set up recurring payments.
Budget Billing
Avoid big spikes in your bills. Budget Billing averages out your energy bills for more predictable monthly payments.
Set up autopayments
Choose when you want your bill paid. Set a maximum payment amount.
Language and assistive services
Find resources in other languages. Find assistive services for customers who are deaf, hard-of-hearing, visually impaired or those living with a speech disability.
Outage map
Get the status of current planned and unplanned outages.
Third-party alerts
PG&E can alert a family member or friend when your bill is late or unpaid.
Compare home rate options
Understand your rate options to choose the plan that’s best for you.
Give someone access to your account
PG&E customers can invite people they trust to manage their account with them. Sign into your account to give one of three levels of access:
- Full access
- High access
- Low access
Proof-of-service letter
To request a proof-of-service letter:
- Sign into your online account.
- Select "Billing & Payment History."
- Select "Payment Reference Letter."
Restore your disconnected service
Has your service been disconnected due to non-payment? Is your account now current? Call 1-800-743-5000 to restore service.
- You can also make a payment and have service restored.
Receive a late notice?
- If your notice has not yet expired, set up a payment arrangement to avoid interrupted service.
- If your notice has expired, make a payment as soon as possible.
Take control of your bill
Need more time to pay? Looking for a financial assistance program? Want to sign up for Budget Billing? Let us help you manage how you pay your bill.
Get a fixed or low-income discount
Your family could qualify for a monthly discount of 20% or more on gas and electricity.
Payment assistance
We offer programs that can help you pay for your energy when a sudden hardship occurs, including:
- One-time assistance
- Longer term assistance
- Payment arrangements
Energy-efficiency programs for your home
See if you qualify for programs to fit your family's home and lifestyle. Learn about PG&E programs to start saving energy and money.
Take the 5-minute Home Energy Checkup
Answer a few basic questions about your home and lifestyle habits. You'll learn easy ways to save energy in your home and lower your bills.
Rebates for new products
From smart thermostats to pool pumps to water heaters and more. Find out what's eligible for a rebate, then easily apply online.
Have PG&E check your appliances
To schedule an appointment:
- Sign into your account.
- Go to the section labeled "Service Request" on the left side of the web page.
Be careful of utility scams
Keep yourself safe by being aware that phone and email scams are ongoing and ever changing.
Note: PG&E will never ask for your financial information by phone.
More resources to manage your account
Receive energy alerts
Take control of your energy bills with energy alerts.
One-time access
Access a limited set of PG&E services, including making a payment online. No username or password is required.
Sub-metered tenants
Learn about how sub-metering works, how to pay your gas and electric charges and more.