©2024 Pacific Gas and Electric Company
IMPORTANT
PG&E's REACH program has been fully utilized and all 2024 funds, including a contribution of $55 million from PG&E, have been distributed to previously received applications, with nearly 58,000 customers receiving assistance. To check the status of your application, please visit the MyStatus Portal on the Dollar Energy Fund website.
In early 2025, PG&E expects to re-open the REACH program at the previous level of benefit, up to $300 per household per 12 months.
If you are in need of assistance, we encourage you to explore other income-eligible support programs.
Shutoff for nonpayment is a last resort
Here's how PG&E works with its customers to avoid the disconnection of service.
Note: Customers are encouraged to enroll in assistance programs at any point in the process.
Apply for Vulnerable Customer Status
Does a service shutoff risk your life or health?
Arrange more time to pay
Having trouble paying your bill on time or in full? Set up a payment arrangement to extend your due date.
Donate to REACH and help low-income families in crisis
The REACH program is funded through generous donations from individuals, PG&E employees, and Pacific Gas and Electric Company (PG&E).
To donate to the REACH program and help low-income families in your community, you can make a one-time contribution or set up monthly donations.
- To make a one-time tax-deductible donation online, visit Dollar Energy Fund.
- To make monthly donations, use the form below.
If you need help completing this form, please call 1-877-660-6789.
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More financial assistance
Programs to manage energy bills
Find PG&E programs and community outreach projects designed to help you manage your energy bills.
Get third-party alerts
Help a friend or relative avoid a service shutoff due to an overlooked PG&E bill. Get third-party alerts, Know when their bills come due.
Low-cost home internet options
Some Internet Service Providers (ISPs) offer discounted broadband plans for eligible customers, based on household income, participation in assistance programs, and more.