IMPORTANT

Specialized customer resources

Account help for families, seniors and roommates

Easy-to-access customer service resources for seniors

PG&E has developed specialized programs, tools and online features that senior customers may find especially useful. Manage your account, lower your bill, save on energy and more.

Print a copy of your bill

Sign into your online account. View and print your bill.

Check your account balance

View your balance. Manage your account online.

Request a large-print or Braille bill

To request a large-print bill or Braille bill, call 1-800-743-5000.

Why is your bill higher or lower?

Compare your current bill to previous bills. Discover possible reasons why the amount has changed.

Find the best rate plan

Explore PG&E's rate plans. Choose the best for you. Sign in and select "Compare Rate Plans."

Give someone access to your account

PG&E customers can invite people they trust to manage their account with them. Sign into your accont to give one of three levels of access:

  • Full access
  • High access
  • Low access

Remove someone from your account

PG&E customers can invite people they trust to manage their account with them. To remove access, sign into your account.

Third-party alerts

Make sure a friend or relative receives an alert if you miss paying a bill.

California Alternate Rates for Energy (CARE)

If you meet income guidelines, you could earn a monthly discount of 20% or more on gas and electric.

 

Medical Baseline Program

Help for residential customers who depend on power for certain medical needs.

Tips to lower your home's bill

Take a free 5-minute Home Energy Checkup to learn easy ways to save energy at home and lower your bill.

 

Have PG&E check your appliances

Sign into your account. Go to the section labeled "Service Request" on the left side of the web page. Schedule and appointment.

 

Emergency information

Smell gas?

  • Leave the area and call 9-1-1.

See a downed powerline?

  • Call 9-1-1 and then PG&E at 1-800-743-5000.

Outage resources

Resources to help you reduce the impacts of power outages, prepare and stay safe. 

Outage preparedness and support

Stay prepared for outages and get support.

Share responsibility for your bill

Do you have roommates? Check out our useful tools and programs for sharing responsibility for the bill.

 

Tips for sharing the bill
  1. One responsible party. If one roommate is responsible for collecting money and making payments on behalf of the household, make sure all roommates see the bill every month.
  2.  Collective responsibility. Add each roommate’s name to the account so that everyone must pay the bill on time and is aware of the amount of energy used.

Start, stop or transfer your service

It's easy. New or existing customers just need to provide a few pieces of information to get started.

 

Add or remove a roommate

To add or remove someone from your account, call 1-800-743-5000. If someone new is moving in:

  • Allow them only to receive information about the account, or
  • Authorize them to be financially responsible and able to make updates to the account

Third-party alerts

Make sure a friend or relative receives an alert if you miss paying a bill.

Who is financially responsible for the bill?

Two or more adults who live in the same location are jointly liable for all bills for energy supplied. For more information, refer to Applications Section B of Rule 3 of our Electric Tariffs.

Take control of your bill

Need more time to pay? Looking for a financial assistance program? Want to sign up for Budget Billing? Let us help you manage how you pay your bill.

Set up recurring payments

Never worry about missing a payment. Sign into your PG&E account and set up autopayments from your bank account.

Get PG&E alerts

Receive free outage, energy, billing, payment or other helpful alerts by:

  • Phone
  • Text
  • Email

California Alternate Rates for Energy (CARE)

If you meet income guidelines, you could earn a monthly discount of 20% or more on gas and electric.

Stay on budget with bill forecast

Get alerted if your bill is expected to exceed an amount you choose.

Outage map

Get the status of current planned and unplanned outages.

 

Customer service for families and larger households

Find the tools and services that will help your family manage its PG&E account, save time and money.

Go paperless

View, pay and print your energy statement online. Sign into your account to set up recurring payments.

 

Budget Billing

Avoid big spikes in your bills. Budget Billing averages out your energy bills for more predictable monthly payments.

Set up autopayments

Choose when you want your bill paid. Set a maximum payment amount.

 

Language and assistive services

Find resources in other languages. Find assistive services for customers who are deaf, hard-of-hearing, visually impaired or those living with a speech disability.

Outage map

Get the status of current planned and unplanned outages.

 

Third-party alerts

PG&E can alert a family member or friend when your bill is late or unpaid.

Compare home rate options

Understand your rate options to choose the plan that’s best for you.

Give someone access to your account

PG&E customers can invite people they trust to manage their account with them. Sign into your account to give one of three levels of access:

  • Full access
  • High access
  • Low access

Proof-of-service letter

To request a proof-of-service letter:

  1. Sign into your online account.
  2. Select "Billing & Payment History."
  3. Select "Payment Reference Letter."

Restore your disconnected service

Has your service been disconnected due to non-payment? Is your account now current? Call 1-800-743-5000 to restore service.

  • You can also make a payment and have service restored.

Receive a late notice?

  • If your notice has not yet expired, set up a payment arrangement to avoid interrupted service.
  • If your notice has expired, make a payment as soon as possible. 

Take control of your bill

Need more time to pay? Looking for a financial assistance program? Want to sign up for Budget Billing? Let us help you manage how you pay your bill.

Get a fixed or low-income discount

Your family could qualify for a monthly discount of 20% or more on gas and electricity.

Payment assistance

We offer programs that can help you pay for your energy when a sudden hardship occurs, including:

  • One-time assistance
  • Longer term assistance
  • Payment arrangements

Energy-efficiency programs for your home

See if you qualify for programs to fit your family's home and lifestyle. Learn about PG&E programs to start saving energy and money.

 

Take the 5-minute Home Energy Checkup

Answer a few basic questions about your home and lifestyle habits. You'll learn easy ways to save energy in your home and lower your bills.

 

Rebates for new products

From smart thermostats to pool pumps to water heaters and more. Find out what's eligible for a rebate, then easily apply online.

 

Have PG&E check your appliances

To schedule an appointment:

  • Sign into your account.
  • Go to the section labeled "Service Request" on the left side of the web page.

Be careful of utility scams

Keep yourself safe by being aware that phone and email scams are ongoing and ever changing.

Note: PG&E will never ask for your financial information by phone.

More resources to manage your account

Receive energy alerts

Take control of your energy bills with energy alerts.

One-time access

Access a limited set of PG&E services, including making a payment online. No username or password is required.

Sub-metered tenants

Learn about how sub-metering works, how to pay your gas and electric charges and more.