Contact us

 Still need assistance? Try the Help Center, call residential customer service at 1-877-660-6789 or contact other departments.

Contact PG&E departments

Residential customer service

• General support: 1-877-660-6789 (English)
• Spanish support: 1-800-660-6789 (Español)
• Solar customers: 1-877-743-4112

Monday-Friday, 7 a.m. - 7 p.m.
Saturday, 8 a.m. - 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service

中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)

If you're trying to reach us outside of the hours listed above, our voice response system can help you:

• Access account information
• Make a payment
• Contact billing transactions
• Connect, disconnect or change service
• Report an outage

Remember to call 8-1-1 before you dig.

Business customer service

Have questions about business rate plan options, energy assessments or programs? Contact us Monday-Friday between 7 a.m. to 6 p.m. 

• Business customers: 1-800-468-4743
• Agricultural customers: 1-877-311-3276
• Solar customers: 1-877-743-4112

Building and renovation

Building and Renovation Service Center

• Call: 1-877-743-7782

What forms of payment are accepted?

PG&E accepts the following forms of payment:

1. Check or cashier’s check
2. Money order
3. Online payment with simple, safe ACH transfer (e-check)

For temporary power, per meter charge, or Engineering Advance payments:

• Sign into "Your Projects" and select "Pay Invoice".
• Furnish your bank routing and account information and hit "Submit".
  • After signing a contract, be sure to hit "Finish". Provide the information requested in the payment pop up.

If you do not have a "Your Projects" account, visit our payment submission page to pay your invoice or contract online.

 Note: PG&E does not save any of your financial information after the transaction is complete.

Can I make installment payments for construction services?

No. We require payment in full before beginning construction services or installing a meter.

What is the Income Tax Component of Contribution (ITCC) tax?

ITCC requires the payment of tax on the advance payment that PG&E collects for installing facilities.

• PG&E must collect this tax according to guidelines set up by the California Public Utilities Commission (CPUC).
• The ITCC was established as part of the 1986 Federal Tax Reform Act.

Accessibility services

All PG&E customers have the right to equal access.

Go to PG&E's accessibility page

Vision disability

Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.

Visit language and assistive services

1-877-660-6789

Deaf/hard of hearing/speech

We provide help for our deaf, hard of hearing and customers with a vision or speech disability with various services.

Visit language and assistive services

For TTY, Video Relay Service (VRS) and other deaf or hard of hearing calling services, contact California Relay Service at 7-1-1.

Language services

Access translated information

Request translated energy bills:

• To receive your PG&E bill in Chinese (Cantonese or Mandarin) or Spanish:
• Sign into your online account.
• Scroll down to "Language" box.
• Choose your preferred language.
• Click "Save Changes."

General information about PG&E services

Additionally, general information about PG&E services is available in English, Chinese (中文), Spanish (español) and Vietnamese (Việt). When calling the following numbers, please ask for translation services:

• English: 1-877-660-6789
• Spanish (español): 1-800-660-6789
• Chinese (中文): 1-800-893-9555
• Vietnamese (Việt): 1-800-298-8438
• All other languages: 1-877-660-6789