Contact us

 Still need assistance? Try the Help Center, call residential customer service at 1-877-660-6789 or contact other departments.

Contact PG&E departments

Residential customer service

• General support: 1-877-660-6789 (English)
• Spanish support: 1-800-660-6789 (Español)
• Solar customers: 1-877-743-4112

Monday-Friday, 7 a.m. - 7 p.m.
Saturday, 8 a.m. - 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service

中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)

If you're trying to reach us outside of the hours listed above, our voice response system can help you:

• Access account information
• Make a payment
• Contact billing transactions
• Connect, disconnect or change service
• Report an outage

Remember to call 8-1-1 before you dig.

Business customer service

Have questions about business rate plan options, energy assessments or programs? Contact us Monday-Friday between 7 a.m. to 6 p.m. 

• Business customers: 1-800-468-4743
• Agricultural customers: 1-877-311-3276
• Solar customers: 1-877-743-4112

Building and renovation

Building and Renovation Service Center

• Call: 1-877-743-7782

What forms of payment are accepted?

PG&E accepts the following forms of payment:

1. Check or cashier’s check
2. Money order
3. Online payment with simple, safe ACH transfer (e-check)

For temporary power, per meter charge, or Engineering Advance payments:

• Sign into "Your Projects" and select "Pay Invoice".
• Furnish your bank routing and account information and hit "Submit".
  • After signing a contract, be sure to hit "Finish". Provide the information requested in the payment pop up.

If you do not have a "Your Projects" account, visit our payment submission page to pay your invoice or contract online.

 Note: PG&E does not save any of your financial information after the transaction is complete.

Can I make installment payments for construction services?

No. We require payment in full before beginning construction services or installing a meter.

What is the Income Tax Component of Contribution (ITCC) tax?

ITCC requires the payment of tax on the advance payment that PG&E collects for installing facilities.

• PG&E must collect this tax according to guidelines set up by the California Public Utilities Commission (CPUC).
• The ITCC was established as part of the 1986 Federal Tax Reform Act.

Accessibility services

All PG&E customers have the right to equal access.

Go to PG&E's accessibility page

Vision disability

Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.

Visit language and assistive services

1-877-660-6789

Deaf/hard of hearing/speech

We provide help for our deaf, hard of hearing and customers with a vision or speech disability with various services.

Visit language and assistive services

1-800-652-4712

For TTY, Video Relay Service (VRS) and other deaf or hard of hearing calling services, contact California Relay Service at 7-1-1.

Language services

Access translated information

Request translated energy bills:

• To receive your PG&E bill in Chinese (Cantonese or Mandarin) or Spanish:
• Sign into your online account.
• Scroll down to "Language" box.
• Choose your preferred language.
• Click "Save Changes."

General information about PG&E services

Additionally, general information about PG&E services is available in English, Chinese (中文), Spanish (español) and Vietnamese (Việt). When calling the following numbers, please ask for translation services:

• English: 1-877-660-6789
• Spanish (español): 1-800-660-6789
• Chinese (中文): 1-800-893-9555
• Vietnamese (Việt): 1-800-298-8438
• All other languages: 1-877-660-6789