Family Electric Rate Assistance (FERA) program

1. Download the verification form:
   • FERA Post-Enrollment Verification Request Form (PDF)
   • Forms and guides in languages other than English can be found in the drawers below.
2. To submit online, sign into your account, or 

Mail or fax the completed documents to:

PG&E CARE/FERA program
PO BOX 29647
Oakland, CA 94604-9647

Fax: 1-877-302-7563

Who is selected for high usage post-enrollment verification? 

• Customers whose energy usage exceeds 400% of their Baseline Allowance three times in a 12-month period.
  • The California Public Utilities Commission requires that you participate in the Program High Usage Post-Enrollment Verification process.

• You must submit documentation within 45 days of our request to verify your income. Failing to do so may result in the loss of your discount.

Follow these steps:
 

1. Download a FERA high usage post-enrollment verification form: FERA High Usage Form (PDF)
   
   • Forms in languages other than English can be found in the drawers below.

2. To submit it online, sign into your account, or

   Mail or fax the completed documents to:

   PG&E CARE/FERA program
   PO BOX 29647
   Oakland, CA 94604-9647

   Fax: 1-877-302-7563

• English, FERA Post-Enrollment Verification Request Form (PDF)
• English, Large-Print FERA Post-Enrollment Verification Request Form (PDF)
• Español, FERA Post-Enrollment Verification Request Form (PDF)
• 中文, FERA Post-Enrollment Verification Request Form (PDF)
• Việt, FERA Post-Enrollment Verification Request Form (PDF)

• English, FERA Program High Usage Form (PDF)
• English, Large Print FERA Program High Usage Form (PDF)
• Español, FERA Program High Usage Form (PDF)
• 中文, FERA Program High Usage Form (PDF)
• Việt, FERA Program High Usage Form (PDF)

While no proof of income is required to sign up for the FERA Program, you may be selected at any time to provide verification of your household income. This proof is required to continue receiving a discount.

While no proof of income is required to sign up for the FERA Program, you may be selected at any time to provide verification of your household income. This proof is required to continue receiving a discount.

Follow the instructions on the letter you received. Submit your completed documentation using one of these methods:

• Log in to your account to upload documents
• Use the postage-paid envelope provided and send to: 
  PG&E
  FERA Program
  P.O. Box 29647
  Oakland, CA 94604-9647
• Fax to 1-877-302-7563

See the Required Document Instructions on the second page of the CARE Post-Enrollment Verification Request Form (PDF) for the list of acceptable forms of income verification.

Follow the instructions on the letter you received. Submit your completed documentation using one of these methods:

• Log in to your account to upload documents
• Use the postage-paid envelope provided and send to: 
  PG&E
  FERA Program
  P.O. Box 29647
  Oakland, CA 94604-9647
• Fax to 1-877-302-7563

See the Required Document Instructions on the second page of the CARE Post-Enrollment Verification Request Form (PDF) for the list of acceptable forms of income verification.

Please review the second page of the CARE Post-Enrollment Verification Request Form (PDF) for examples of acceptable documents. All household members who receive income are required to submit proof of income documents.

All household members earning income must provide income documents.

See the second page of the CARE Post-Enrollment Verification Request Form (PDF) for a list of acceptable forms of income verification.

Your discount will remain active 45 days from the date of the letter you received requesting income verification. If we determine that you are ineligible, your discount will then be suspended. Your discount may also be suspended if you:

• submit incomplete verification documentation,
• request to cancel or unenroll from the FERA Program, or
• we receive your documents after the due date.

There is no extension or exception to the 45-day response time. Completed required documents should be returned as soon as possible.

Review the letter for the specific type of documentation needed.  

Submit your completed documentation using one of these methods:

• Log in to your account to upload the documents
• Use the postage-paid envelope provided and send to: 
  PG&E
  FERA Program
  P.O. Box 29647
  Oakland, CA 94604-9647
• Fax to 1-877-302-7563
  
  

If you have questions, email us at CAREandFERA@pge.com or call 1-866-743-5832.

If your documents are not received by the date specified in the verification request, your discount will be removed following your next billing cycle. Your electricity charges may increase as a result.

Yes. To re-enroll in the CARE or FERA Program, submit your completed documentation using one of these methods:

• Log in to your account to upload the documents
• Use the postage-paid envelope provided and send to: 
  PG&E
  FERA Program
  P.O. Box 29647
  Oakland, CA 94604-9647
• Fax to 1-877-302-7563

Customers can be removed from the program for the following reasons:

1. Your household income exceeded the income guidelines.
2. You were asked to provide proof of income and either didn’t respond in time or responded with incomplete paperwork.
3. Your monthly energy usage exceeded 600 percent of your monthly baseline allowance.

Review instructions and information for the verification process for High Usage participants. Download another FERA Program High Usage Form. 

All residential customers are given a Tier 1 allowance—a California Public Utilities Commission-approved percentage of average customer usage during summer and winter months. Your Tier 1 allowance provides for basic needs at an affordable price and encourages conservation. Your allowance is assigned based on the climate in the area in which you live (baseline territory), the season, and your heat source. Learn more about your baseline allowance.  

• English, CARE/FERA Application (PDF)
• 中文, CARE/FERA Application (PDF)
• Việt, CARE/FERA Application (PDF)
• Español, CARE/FERA Application (PDF)
• English, Large-Print CARE/FERA Application (PDF)
• 中文, Large-Print CARE/FERA Application (PDF)
• Việt, Large-Print CARE/FERA Application (PDF)
• Español, Large-Print CARE/FERA Application (PDF)

FERA enrollment sub-metered tenants print applications

• English, CARE/FERA Sub-Metered Residential Facilities Application (PDF)
• 中文, CARE/FERA Sub-Metered Residential Facilities Application (PDF)
• Việt, CARE/FERA Sub-Metered Residential Facilities Application (PDF)
• Español, CARE/FERA Sub-Metered Residential Facilities Application (PDF)
• English, Large-Print CARE/FERA Sub-Metered Residential Facilities Application (PDF)
• 中文, Large-Print CARE/FERA Sub-Metered Residential Facilities Application (PDF)
• Việt, Large-Print CARE/FERA Sub-Metered Residential Facilities Application (PDF)
• Español, Large-Print CARE/FERA Sub-Metered Residential Facilities Application (PDF)

• English, FERA Post-Enrollment Verification Request Form (PDF)
• English, Large-Print FERA Post-Enrollment Verification Request Form (PDF)
• Español, FERA Post-Enrollment Verification Request Form (PDF)
• 中文, FERA Post-Enrollment Verification Request Form (PDF)
• Việt, FERA Post-Enrollment Verification Request Form (PDF)

• English, FERA Program High Usage Form (PDF)
• English, Large Print FERA Program High Usage Form (PDF)
• Español, FERA Program High Usage Form (PDF)
• 中文, FERA Program High Usage Form (PDF)
• Việt, FERA Program High Usage Form (PDF)

• English, FERA Zero Affidavit Document Form (PDF)
• English, Large-Print FERA Zero Affidavit Document Form (PDF)
• Español, FERA Zero Affidavit Document Form (PDF)
• 中文, FERA Zero Affidavit Document Form (PDF)
• Việt, FERA Zero Affidavit Document Form (PDF)

• English, Understand Your Bill, Learn About Baseline Allowances and Get Money-Saving Tips (PDF)
• English, Large-Print Understand Your Bill, Learn About Baseline Allowances and Get Money-Saving Tips (PDF)
• Español, Understand Your Bill, Learn About Baseline Allowances and Get Money-Saving Tips (PDF,)
• Tagalog, Understand Your Bill, Learn About Baseline Allowances and Get Money-Saving Tips (PDF)
• 中文, Understand Your Bill, Learn About Baseline Allowances and Get Money-Saving Tips (PDF)
• Việt, Understand Your Bill, Learn About Baseline Allowances and Get Money-Saving Tips (PDF)
• 한국어, Understand Your Bill, Learn About Baseline Allowances and Get Money-Saving Tips (PDF,)
• Hmong, Understand Your Bill, Learn About Baseline Allowances and Get Money-Saving Tips (PDF)
• Pоссии, Understand Your Bill, Learn About Baseline Allowances and Get Money-Saving Tips (PDF)

• The discount is applied for two years. If you are on a fixed income, the discount is applied for four years.
• About three months before the discount expires, PG&E sends a letter and an application. If you still qualify under the current program guidelines at that time, you can reapply.

Proof of income is not required during the application process. However, we may randomly select you to provide income proof at a later date.

The discount will appear on the next bill you receive.

• The phrase "FERA Discount" appears on the first page of your bill, under the "Your Enrolled Programs" heading.
• The FERA Discount is also listed on the "Details of Electric Charges" section of your bill.

No. Each family must have a separate meter to receive the FERA discount.

• We encourage you to reapply whenever your income situation changes.
• Proof of income is required if you reapply within 24 months of being denied FERA benefits. 
  

Note: The income guidelines change each year in June. 

No. You may only participate in one of the two programs at any given time. You can apply for FERA when your income meets the FERA income guidelines.

No. You may only participate in one of the two programs at any given time. You can apply for CARE when your income meets the CARE income guidelines.

Call the FERA program at 1-877-660-6789 or send an email to CAREandFERA@pge.com.

Your income eligibility is based on current earnings of all persons living in your household.

1. Add the total annual income for all people in your household.
2. Check the income range on the income guidelines table to see if you are eligible for FERA.

Use only current and expected income for the next 12 months.

• Your annual income calculation should not include income earned from prior employment.
  • If you and/or other members of your household have experienced job loss or decreased wages, you may now qualify.

Are you receiving UI or PUA payments?

Are you receiving Unemployment Insurance (UI) benefits or Pandemic Unemployment Assistance (PUA) payments under the Federal CARES act at the time of application? You can use your EDD award letter to calculate income based on how many weeks you are scheduled to receive payment.

Refer to the Maximum Benefit Amount since at the time of enrollment this should be the maximum amount you would be scheduled to receive.