Energy Usage Data

We collect only what is necessary to provide services to you or to comply with the law. The Energy Usage Data we receive, store and process may include:

• Identifiers, such as your name, address, telephone number and email address.
• Billing and payment information, such as information used to pay your PG&E bill, including your financial information, credit history and Social Security Number.
• Electric and gas usage data, such as electric and gas usage data gathered by our metering systems.
• Energy program participation information such as information gathered when you choose to participate in utility programs or services. These can include the Energy Efficiency or Demand Response programs, or web-based services such as Your Account.

We collect information in a variety of ways, including:

• When you use electricity and gas, our metering systems collect Energy Usage Data.
• When you set up your account or interact with us regarding your account. Also, through your utility service and your participation in utility programs.
• When we work with third parties. These can include credit agencies, market researchers or contractors who provide utility services on our behalf.
• We may supplement with information obtained from other sources, including online and offline data providers. This may include your contact information, demographic data or other relevant information.

• Generate your bill and track your account billing and payment history.
• Allow you to see your Energy Usage Data on a next-day basis, when applicable, using secure access over the Internet.
• Communicate with you about:
  • Your energy usage. This may help you select the best rate plan. Or, if you choose, to take advantage of pricing programs such as SmartRate^TM.
  • Energy saving and energy management tips tailored to your geographic area, climate and daily energy usage.
• Improve our utility services to you.

In order to provide you with services or to complete transactions requested by you, we may transfer your Energy Usage Data to Third Parties, including:

• Third parties who provide services to us and act on our behalf
• Law enforcement, regulatory agencies and other governmental entities
• Other third parties where you have provided your consent

PG&E may disclose Energy Usage Data to third parties for the following purposes:

• Providing services to you
• Operating and maintaining PG&E's electric or gas system
• Complying with a valid warrant, subpoena or court order
• Complying with a valid request from the California Public Utilities Commission or other government agencies
• Enabling third parties to provide utility-related services on behalf of PG&E. But, only as necessary and subject to confidentiality and security requirements
• Assisting emergency responders in situations of threat to life or property
  
• In other circumstances where you have provided your consent

You may authorize other companies or persons to receive your Energy Usage Data. Before sharing information, it is important that you understand how those parties intend to use your information. Find out if they will share it with others and know your rights as a consumer. We encourage you to protect your username, password and other personal information.

For more information, visit pge.com/sharemydata.

You can find your data on your monthly bill or by logging in to Your Account on pge.com. Your Account displays your Energy Usage Data one day after usage. It also shows hourly usage for residential customers and 15-minute interval data for business customers.

Our website also provides secure access to pricing information. This includes an estimate of the month-end bill, and rates at peak and non-peak times. If you’re on a standard rate plan, you may sign up for PG&E’s Energy Alerts program. We’ll let you know if you’re tracking to use more energy in a month than you had planned on using.

We offer choices about how we communicate with you and what Energy Usage Data you provide to us. In some cases, you have the right to limit the information you provide to us, such as:

• Social Security Number: To establish or re-establish service, you may be asked to provide your Social Security Number. This allows us to validate your identity. You have the right to not provide your Social Security Number. However, a deposit may be charged and we will request an alternate form of identification (e.g., driver's license, passport, State identification, etc.). The deposit can be waived if the account is enrolled in paperless billing and recurring payment via pge.com or secured with a bill guarantor.
• Your Account: An online account offers instant access to your bill. You can also make electronic payments and receive important alerts. When you sign up, you will be asked to provide your email address. You have the right to decline this request. However, you will not be able to take advantage of online billing and payments.
• Email Communications: If you opted-in to receive emails from us, you can opt out of receiving these emails at any time. Follow the unsubscribe process in the footer of the email. Or call or write us using the "Contact Us" section below. Through your online account, You can also opt out through your online account by updating your preferences under Profile & Alerts.

You may also have the right to:

• Revoke your authorization for certain uses of your Energy Usage Data.
• Dispute the accuracy or completeness of the Energy Usage Data we hold about you.
• Request that we correct your Energy Usage Data.

Exercise these rights by calling 1-800-743-5000. Or sign in to your online account to edit your profile.