Energy Usage Data

Notice of Accessing, Collecting, Storing, Using and Disclosing Energy Usage Information

Last updated: November 07, 2024

At PG&E, we treat Energy Usage Data about our customers as confidential and take every effort to protect that data. California Public Utilities Commission (CPUC) rules (PDF) also ensure the protection of customers' privacy. Our treatment follows all legal and regulatory requirements established by the CPUC and other regulatory agencies.

 

This Notice covers Pacific Gas and Electric Company, its employees, agents, contractors and affiliates. For information about how we handle your personal information, please review our Privacy Policy.

 

Definitions

 

Energy Usage Data: Any usage information obtained using PG&E's Advanced Metering Infrastructure (AMI) including PG&E SmartMeters™. when combined with information that can reasonably be used to identify an individual, family, household, residence or non-residential customer.

 

Third parties: Vendors, agents, contractors or affiliates that provide service to or on behalf of PG&E.

 

You: Any PG&E customer, website visitor or mobile application user.

Energy Usage Data

Sharing Energy Usage Data

Retention

We keep Energy Usage Data based on legal requirements or guidance, including from the CPUC. Generally, we only keep Energy Usage Data as long as is reasonably necessary to provide utility services to you, or as approved by the CPUC or required by law.

Accessing and managing your Energy Usage Data

Changes to this Notice

Changes to this Notice will be made as necessary and when required by the California Public Utilities Commission. Changes will be published on pge.com. We will also notify you annually in a bill insert to revisit the most updated version of this Notice on our website.

Contact us

If you have questions, concerns, or complaints about this Notice, would like to request a current or previous version, or would like more information regarding our process for updating this Notice, you can contact us using the following options:


PG&E Residential and Business Customer Service
Correspondence Management Center
Attention: Customer Privacy Management
P.O. Box 997310
Sacramento, CA 95899-7310

 

Residential customers: Call 1-800-743-5000
Business customers: Visit the Business Customer Service Center

 

Email: pgeprivacy@pge.com

More on privacy

California Consumer Privacy Act (CCPA)

Understand your consumer privacy rights.

Social media policy

Review PG&E's social media policies and guidelines.

Digital communications policy

How we plan to interact with you through voice, text messages, emails and more