IMPORTANT

Scams

Protect your home and business from scammers

PG&E will never ask for your financial information over the phone.

Telephone, email and in-person scams

If you’ve received a suspected scam phone call or email, contact PG&E.

Report a scam callSubmit a Telephone Scam Report Form
Report a scam email: Email us at ScamReporting@pge.com
Report an in-person scam: Call 1-833-500-SCAM (1-833-500-7226).

A caller ID scam is committed when someone pretends to represent PG&E via your phone’s caller ID. A caller ID scammer:

  • Can appear to call from a real PG&E number such as 1-800-743-5000
  • Often asks for sensitive information or even access to your home

PG&E will never ask for your financial information over the phone.

 

If you have doubts about an incoming call from PG&E, hang up and call PG&E Customer Service at 1-833-500-SCAM (1-833-500-7226).

 

important notice icon Note: If you gave someone your credit card or checking account information over the phone, report it to the credit card company or bank and law enforcement.

 

Common telephone and caller ID scams:

Scam: "Your bill is past due. Your power will be shut off within the hour unless you make an immediate payment."

Debunk: PG&E will never threaten to shut off your power in this way. PG&E provides many avenues to avoid shutoff. To get help with your bill, go to Financial assistance.

 

Scam: "Pay your PG&E bill with a gift card, MoneyPak® Card or through a payment app such as Venmo or Zelle®."

How to protect yourself: PG&E will never request payment by these methods. To see PG&E’s approved payment methods, go to Ways to pay my PG&E bill

 

Scam: "We are a third-party vendor with a tool or service that provides insight into your energy usage. Give us your PG&E account number, login information, or Social Security number."

How to protect yourself: Vendors do not need this information to get your usage data. To learn how vendors get usage data (with your permission), go to Share My Data.

 

Scam: "You’re entitled to a PG&E refund and/or discount, a federal tax refund, or owe past-due balances to PG&E."

How to protect yourself: PG&E will never call you with offers like these. To get help with your bill, go to Financial assistance.

 

Scam: "A power shutoff is about to happen. Provide your personal information to learn if your address will be affected."

How to protect yourself: PG&E will not call and request your personal information if a power shutoff is about to happen. To find out if your address is affected by a power shutoff, go to the Outage Center

 

Scam: "I represent PG&E. Can I sell you a product or service and eventually gain entrance to your home?"

How to protect yourself: PG&E representatives will never call you to sell a product or service. When in doubt, call hang up and call PG&E Customer Service at 1-833-500-SCAM (1-833-500-7226).

Scams targeting Hispanic business customers
Report telephone scams warning that electric service will be disconnected unless the business makes a payment through a prepaid cash card such as the Green Dot card. PG&E is not making these calls. We never ask for an immediate payment with a prepaid cash card over the phone or in person. False financial requests like this should be treated like scams.

Before we email a request for personal information, PG&E asks customers to log into their online PG&E account or call us.

 

  1. Never click a link in a suspicious email—even if it looks like a PG&E bill or an email from PG&E. Forward it immediately to ScamReporting@pge.com.
  2. Double check the email address of the sender. PG&E uses different email addresses, but most end with pge.com. Exceptions include:
    • @pge.com
    • @em.pge.com
    • @em1.pge.com
  3. Log into pge.com. If the same message is in your inbox, the email comes from PG&E.

In-person scams occur when someone shows up at a home or business and pretends to represent PG&E—often inspecting homes for gas service.

 

Pre-appointment call

You will receive an automated or personal call from a gas or electrical service representative from PG&E prior to a scheduled visit.

 

Ask for identification

Ask for ID before letting in anyone into your home or business. PG&E employees always carry ID and are always willing to show it to you.

 

Call the PG&E Customer Service line

If a person claiming to be an employee shows ID and you still feel uncomfortable, call 1-833-500-SCAM (1-833-500-7226). PG&E will confirm the appointment and/or the presence of PG&E in the community. If you still feel threatened, call 9-1-1.

I received an email about updating my information on PG&E’s new website. Is that from you? What is it?

 

Yes, it is. To help show the email is from PG&E, we've posted samples here:

We're launching a new pge.com based on your feedback. New features will include:

  • Stronger security
  • Easier password resets
  • Personalized insights into your energy usage, rates and savings

important notice icon Note: The first time you sign into the new site, you'll need to verify your identity by getting a phone call or text message from us.

 

 

How do I know when an email is from PG&E?  

 

PG&E uses different email addresses, but most end with pge.com. For example, you might see: 

  • @pge.com 
  • @em.pge.com
  • @em1.pge.com

How to spot energy scams

Find out about common utility scams and what to do if you experience one.

More information

Contact us

For general questions, call our Customer Service Center at 1-877-660-6789.