If you’ve received a suspected scam phone call or email, contact PG&E.
Report a scam call: Submit a Telephone Scam Report Form
Report a scam email: Email us at ScamReporting@pge.com
Report an in-person scam: Call 1-833-500-SCAM (1-833-500-7226).
A caller ID scam is committed when someone pretends to represent PG&E via your phone’s caller ID. A caller ID scammer:
PG&E will never ask for your financial information over the phone.
If you have doubts about an incoming call from PG&E, hang up and call PG&E Customer Service at 1-833-500-SCAM (1-833-500-7226).
Note: If you gave someone your credit card or checking account information over the phone, report it to the credit card company or bank and law enforcement.
Scam: "Your bill is past due. Your power will be shut off within the hour unless you make an immediate payment."
Debunk: PG&E will never threaten to shut off your power in this way. PG&E provides many avenues to avoid shutoff. To get help with your bill, go to Financial assistance.
Scam: "Pay your PG&E bill with a gift card, MoneyPak® Card or through a payment app such as Venmo or Zelle®."
How to protect yourself: PG&E will never request payment by these methods. To see PG&E’s approved payment methods, go to Ways to pay my PG&E bill.
Scam: "We are a third-party vendor with a tool or service that provides insight into your energy usage. Give us your PG&E account number, login information, or Social Security number."
How to protect yourself: Vendors do not need this information to get your usage data. To learn how vendors get usage data (with your permission), go to Share My Data.
Scam: "You’re entitled to a PG&E refund and/or discount, a federal tax refund, or owe past-due balances to PG&E."
How to protect yourself: PG&E will never call you with offers like these. To get help with your bill, go to Financial assistance.
Scam: "A power shutoff is about to happen. Provide your personal information to learn if your address will be affected."
How to protect yourself: PG&E will not call and request your personal information if a power shutoff is about to happen. To find out if your address is affected by a power shutoff, go to the Outage Center.
Scam: "I represent PG&E. Can I sell you a product or service and eventually gain entrance to your home?"
How to protect yourself: PG&E representatives will never call you to sell a product or service. When in doubt, call hang up and call PG&E Customer Service at 1-833-500-SCAM (1-833-500-7226).
Scams targeting Hispanic business customers
Report telephone scams warning that electric service will be disconnected unless the business makes a payment through a prepaid cash card such as the Green Dot card. PG&E is not making these calls. We never ask for an immediate payment with a prepaid cash card over the phone or in person. False financial requests like this should be treated like scams.
Before we email a request for personal information, PG&E asks customers to log into their online PG&E account or call us.
In-person scams occur when someone shows up at a home or business and pretends to represent PG&E—often inspecting homes for gas service.
Pre-appointment call
You will receive an automated or personal call from a gas or electrical service representative from PG&E prior to a scheduled visit.
Ask for identification
Ask for ID before letting in anyone into your home or business. PG&E employees always carry ID and are always willing to show it to you.
Call the PG&E Customer Service line
If a person claiming to be an employee shows ID and you still feel uncomfortable, call 1-833-500-SCAM (1-833-500-7226). PG&E will confirm the appointment and/or the presence of PG&E in the community. If you still feel threatened, call 9-1-1.
Yes, it is. To help show the email is from PG&E, we've posted samples here:
We're launching a new pge.com based on your feedback. New features will include:
Note: The first time you sign into the new site, you'll need to verify your identity by getting a phone call or text message from us.
PG&E uses different email addresses, but most end with pge.com. For example, you might see:
For general questions, call our Customer Service Center at 1-877-660-6789.
