Scams

Protect your home and business from scammers

PG&E will never ask for your financial information over the phone.

Telephone, email and in-person scams

If you’ve received a suspected scam phone call or email, contact PG&E.

Report a scam callSubmit a Telephone Scam Report Form
Report a scam email: Email us at ScamReporting@pge.com
Report an in-person scam: Call 1-833-500-SCAM (1-833-500-7226).

I received an email about updating my information on PG&E’s new website. Is that from you? What is it?

 

Yes, it is. To help show the email is from PG&E, we've posted samples here:

We're launching a new pge.com based on your feedback. New features will include:

  • Stronger security
  • Easier password resets
  • Personalized insights into your energy usage, rates and savings

important notice icon Note: The first time you sign into the new site, you'll need to verify your identity by getting a phone call or text message from us.

 

 

How do I know when an email is from PG&E?  

 

PG&E uses different email addresses, but most end with pge.com. For example, you might see: 

  • @pge.com 
  • @em.pge.com
  • @em1.pge.com

How to spot energy scams

Find out about common utility scams and what to do if you experience one.

More information

Contact us

For general questions, call our Customer Service Center at 1-877-660-6789.